Patient and responds quickly. They even sent me a photo of my future chicks going into the incubator. When the chicks hatched 3 weeks later, they emailed me promptly. I drove up and they were delivered to us curbside. The chicks were just gorgeous and I felt a 100 times better buying chicks that were local and cared for, rather than being churned out of a huge farm factory. A very good experience. Highly recommend.